(a) when you:
i. access, use or visit our website www.crowdshop.com.au (Website);
ii. use and contribute to our social media;
iii. apply for a job with us; or
iv. otherwise engage in with us such as when you make an enquiry or contact us, or participate in a survey, promotion, loyalty program or competition;
(b) in the ordinary course of us operating our business and providing goods or services to you and our other customers; or
(c) during the course of us interacting with companies or organisations with whom Crowdshop has a business relationship.
2. What type of personal information do we collect?
We collect information about you directly and from other parties, as well as automatically though your use of our Website and as described about in section 1(a). This may include, but is not limited to:
(a) your name, address, email, telephone number, date of birth, and gender;
(b) information you provide us when shopping on our Website payment details, delivery and contract details, details in connection with you use of our Website;
(c) information you provide us when using or contributing to social media;
(d) information you provide us when you participate in promotions and exclusive offers made available to you;
(e) information you provide us when you apply for a job with us such as name, contact details, qualifications and experience; and
(f) any other information you provide us when you submit an enquiry or contact us.
3. Why do we collect and use your personal information?
We collect and use your information, including your personal information, so that we can:
(g) assist you with your transactions with us;
(h) tell you about and improve our products, services, and experiences;
(i) support our business administration and related functions;
(j) accept/consider job applications, and send you job opportunities that may be of interest to you;
(k) allow you to join and participate in our club memberships or other reward programs;
(l) assist with any enquiries you make;
(m) meet our legal obligations; and
(n) for other reasons you might reasonably expect us to use your personal information for.
Although you do not have to share your personal information with us, without it we may not be able to provide our products or services to you.
4. How do we collect your personal information?
We may collect personal information about you during your interactions with us including when you participate in those activities set out in section 1(a).
We use Google Analytics to help analyse how you use our Websites. Google Analytics generates statistical and other information about website use by means of cookies. Google will store this information.
If you do not want your website visit information reported by Google Analytics, you can install the Google Analytics opt-out browser add-on. For more details on installing and uninstalling the add-on, please visit the Google Analytics opt-out page at https://tools.google.com/dlpage/gaoptout.
Cookies and other technologies
You can choose to delete cookies that are already on your computer by going to the “settings” section in your browser – this should provide instructions on how to locate the file or directory that stores cookies. Even if you delete cookies from your computer you can still use our Website, but your user experience may be affected and some features of the Website may not function.
Social media and other third party websites
We also use a number of third party websites and social media platforms including Twitter, Instagram, LinkedIn, Facebook and YouTube. We may use information that you make public when you use these services or platforms. The types of information available for use by us may include images and text relating to us or our products, services, promotions or events.
You may be able to access other third party websites through our Websites. Your use of these third party Websites is governed by their own policies. You should make sure that you have read and understood these policies. We may have arrangements in place with those third parties that allows us to collect or have access to the information that you share with them. We will not enhance the information that they hold about you.
5. How do we use your personal information?
We may use your personal information to communicate with you, including to:
(a) fulfil orders for purchases you make with us;
(b) provide you with details about our goods and services or other promotions and offers;
(c) respond to enquiries you make with us;
(d) deal with complaints or requests you submit to us;
(e) suggest jobs you may be interested in, as well as to review and progress job applications you make to us.
We will only use your personal information for direct marketing purposes if you have provided your information to us for that purpose or if you have otherwise consented to us using your information for direct marketing.
If you agree to receive direct marketing communications from us, we may contact you from time to time (such as by mail, telephone, email, SMS, or social media platforms) with information about our (or any of our related companies’) products and services as well as those of our business partners, where we think these may be of interest to you.
You can always choose to stop receiving direct marketing communications from us by ‘opting-out’. Our communications with you will include instructions on how to do this, and we will make sure to comply with your request within a reasonable timeframe and as required by all applicable laws.
Analytics and display advertising
We may anonymise and aggregate your personal information with other information. We may do this for use and disclosure of the anonymous data to assist us in determining shopping and purchasing preferences and patterns, and to improve our product and service offerings including as described in section 5 (How do we collect your personal information?) above.
We may share this anonymised data with our trusted third party providers, including online advertisement networks (such as those operated by Google), social media platforms or other third party services, in order to provide insights about customer behaviour and also to identify and present display advertising to particular target audiences.
Sharing your personal information
In some cases we may need to disclose your personal information to third parties who perform functions or services in connection with our business (such as delivery; product repair or recall; payment processing; marketing; surveys; banking; mailing functions; gateway provision; insurance; document management; information technology services including data storage, hosting and security; employment matters; for operation of our websites) or where we are otherwise required to do so by law.
We may also disclose your personal information to our related companies, and to other third parties where you have specifically consented to that disclosure.
Overseas disclosure of your personal information
Some of our related companies and third party service providers perform the functions we have engaged them for in overseas locations.
Due to the number of third party services providers we work with, it is not practicable to provide an exhaustive list of every country where your personal information may be sent.
We will take reasonable steps in the circumstances for any overseas use or disclosure of personal information to be done in a way that complies with privacy laws and relevant data security industry standards.
6. How do we secure your personal information?
Our Website may contain links to other websites we have no control over and there are always risks in sharing information over the internet. While we take reasonable precautions so that our Websites are hosted and operate securely, you should also take precautions to protect your
information. This might include checking that you are accessing a secure server or for the presence of the unbroken key or closed lock symbol generally located either at the bottom left or top right of your browser window.
Security of your personal information
We take reasonable steps to protect your personal information, including from misuse, interference and loss, unauthorised access, modification or disclosure, including by:
(a) taking measures to protect the physical security of our premises, document management systems, database and records;
(b) implementing technical measures, such as computer passwords, data back-up and anti-virus software; and
(c) taking measures so our team members also adhere to internal information security policies.
We will take all reasonable steps to help keep your personal information accurate and up-to-date. If we no longer need your personal information, we will destroy or de-identify it.
If you become aware that your information has been subject to unauthorised access, use or disclosure, you should contact us immediately.
7. How do you access and correct your personal information?
You can access, update or correct any of your personal information that we hold about you by contacting our Privacy Officer using the contact details in section 9. Please provide us enough information, and proof of identity, so we can respond to your request. We will aim to respond to your request within 30 days. If we refuse to comply with your request, we will let you know why.
9. Contact Us
If you have any questions or concerns about how we handle your personal information please contact us using the details below:
If you make a complaint to us about your personal information, we will aim to respond to your complaint within 30 days. Please provide us enough information so we can respond to your question or concern otherwise we may need to ask you for more information which can delay the process.
If you are not happy with our response, please let us know and we will aim to address any further concerns you have.
Last updated December 2020.